Member Success Intern

About Citylife

Citylife is a tech-driven real estate startup specialized in (re)building co-living apartments based on the needs of young people. We perform an end-to-end approach, where we purchase the real estate, refurbish, rent, and manage it. With this way of working, we can assure a top-notch experience among our members. We create high-quality apartments that friends can share, while we provide them great service during their stay. Furthermore, co-living makes living in the very heart of the city affordable for students and young professionals.

Our vision for Citylife is to become a love-brand for renting co-living apartments that acts as a recognizable quality stamp all over Europe. But Citylife offers more than just a beautiful and modern home for you and your friends. You become part of an active community and also gain access to various Citylife events. This makes you a Citylife member (and not just a tenant).

Citylife is growing fast. We’re in the transition from buying and renting out single apartments to purchasing, refurbishing, and renting out co-living buildings. The first building of 300 m2+ has been purchased recently, but many will follow in the next year. To prepare for rapid growth, we are looking for a Member Success Intern who can help us grow and spread our unique approach.

We are looking for

As a startup, attitude and culture are more important than experience. We are looking for a proactive ambitious and dedicated person who wants to be part of a fast-moving company. We need you to be detail-oriented, customer-friendly, process focussed, and flexible. We are looking for someone who is willing to help us build the Citylife brand.
As our Operations Intern, our team will always be available to guide, advise, and assist you in all stages but we also would like you to come up with ideas and improvements to our approach. This internship will serve as a great learning experience, both in expanding your skill set as well as giving you a general awareness of how a growing startup functions. We hope to see you quickly grow into a leader and expert in your field.

Responsibilities

With the growing number of apartments that Citylife is managing, we need someone to help us keep everything on track. Your responsibilities will include communication with our member community as well as contractors, designers, apartment owners and more. Your role will be to make sure all parties are aligned and that requests and projects are being processed and are moving forward. In line with one of our core values “Members first”, we would like you to help us keep our members happy and develop the community further. Last but not least we count on you to be our representative and show the apartments to potential members during viewings and give them the warm Citylife welcome we are known for.

Requirements

• University level education
• Strong drive to learn & professional ambition
• Detail focussed and proactive
• Excellent verbal and written communication skills
• Fluent in English and preferably Dutch
• Passion for running smooth operations and making improvements
• Interest in real estate and co-living
• Positive attitude and customer friendly
• Available for 6 months internship

What we offer

This flexible internship will give you the chance to contribute to and develop and run all-round operations for a growing startup. You will acquire skills and experience in your field of expertise, understand the workflow of a starting company and adapt to a fast-paced work environment. Our office location (42workspace) is also a big plus – we are located in the heart of Rotterdam, right on the Witte de Withstraat, with a rooftop terrace, a gym, and a large community of tech entrepreneurs. We offer an internship salary of €500,- per month based on a full-time internship.


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