Last updated: 2 September 2020
CityLife B.V. (hereinafter Citylife) takes the privacy of its (potential) residents including their use of its (mobile) websites very seriously. We treat all the personal data of (potential) residents with great care and we always act in accordance with the applicable national and international data protection legislation.
The purpose of this privacy statement is to fully inform you about our privacy practices and the collection of personal data. This privacy statement sets out what type of personal data is collected from you, for what purposes we process your personal data, who has access to this personal data and how we use and protect this personal data.
This privacy statement applies to the processing of personal data by or on behalf of Citylife (or its affiliate companies) a limited liability company registered under the laws of the Netherlands with its statutory seat in Rotterdam, the Netherlands, and its office at Schiedamse Vest 154, Rotterdam, the Netherlands (3011BH), registered with the Dutch Chamber of Commerce under number 72996536. Citylife is the legal entity that acts as the data controller for all its activities. Therefore, this privacy statement applies also to each separate accommodation of Citylife or each separate accommodation managed by Citylife and all of its affiliated parties.
Citylife operates activities in the business of property management and rental. We collect, store and process your personal data at five possible different stages:
You can also fill in a contact form on the Website in order to ask Citylife a question. This contact form requires you to provide us with your name, mobile phone number (optional), email address, subject and comment/question to Citylife. This information will be used and is necessary to process your question or comment and to allow us to communicate with you and contact you to answer your question.
We handle your personal data discreetly and will process the personal data only for our own purposes. We will only transfer your personal data to third parties if it is necessary for us to fulfil our contractual obligations towards you or when it is necessary to perform functions you have granted consent for us to do or when Citylife has a legitimate interest to do so. The third parties we work with are bound by the same conditions towards you and your personal data as written in this privacy statement. We will never sell your personal data to third parties without explicit prior consent.
We automatically collect generated information for statistical purposes, as also stated in section 7 “Analytic Services and Cookies”. This information tells us how well our Website is functioning. This information may be provided to third parties, but only if this information cannot be traced back to you directly or indirectly.
We may also provide your data to third parties if we are obliged to do so under national or international laws and regulations.
Regarding the personal data that Citylife has collected and/or processed from you, you have the right to:
You can send the above-mentioned requests to: email@example.com. Please state clearly in the subject that your request concerns a privacy matter. We will reply to your request within 4 weeks.
When a data subject request is made, Citylife reserves the right to charge a reasonable fee for this service. Data subject requests will only be implemented after the individual making the request has proved their identity, which confirms that they are indeed the subject that the request effects. This can be achieved by either sending a copy of a passport or visiting Citylife with a passport. Finally, in certain situations Citylife may be entitled to legally refuse requests. In the event that Citylife refuses to honour a request we will justify the reason why.
Right to contact the supervisory body
If you believe your data request is not being handled correctly you are entitled to contact the national data supervisory body.
Citylife takes all necessary technical and organizational measures to protect your personal data against loss or any form of unlawful use of any third party. A strictly limited number of people have access to your personal data, and access to your personal data is only granted when explicitly needed to provide our services to you or as otherwise stated in this privacy statement. Additionally, Citylife has adopted a “Security First” policy with all third party vendors, software companies, internal staff and contractors, meaning we only select those that share our core beliefs on security and privacy, and take the safety and security of your personal data as seriously as we do.
Citylife uses various analytics services, such as Google Analytics.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve the Website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Website.
When you visit or leave the Website (including our plugins or cookies or similar technology on the sites of others), we receive the URL of both the site you came from and the one you go to next. We also get information about your IP address, proxy server, operating system, web browser and add-ons, device identifier and features, and/or ISP or your mobile carrier.
For many of our business purposes we use cloud based services. Therefore, for technical and organizational reasons, it may be necessary that your personal data is transferred to servers located in the US, or to servers located in other countries outside of the European Economical Area. Since privacy protection regulations in these countries may not be of a sufficient level, we will ensure that your personal data will only be sent to parties and/or countries with an adequate level of personal data protection.
The Website may contain links to other websites. We cannot control these other external websites. Therefore, we will not be liable for the content of these websites, nor for the processing of personal data that may occur on these websites. We encourage you to evaluate the security and trustworthiness of these other websites and to read the privacy statements of these websites.
The (intellectual) property rights relating to the content and design of the online platform, personal account and Website of Citylife, including but not limited to text, data files, photos and (still and / or moving) images and audio material are owned by Citylife, its partners or its licensors. Reproduction (including processing) and / or disclosure of content and design of the platforms or the Website of Citylife is prohibited without the prior written consent of Citylife.
Citylife reserves the right to make changes to this privacy statement. The most current and applicable version of this privacy statement can always be found on our Website.
In case you have any questions with regard to this privacy statement, you may send an email to firstname.lastname@example.org